IQ.Web - FAQ - Frequently Asked Questions

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5/15/2008 12:23:37 AM

FAQ - Frequently Asked Questions

Use the contents section to go to the category that you have questions about or to go directly to the question that you have.

General Questions
	How do I use the FAQ?
	Why should I use IQ.Web?
	Why does IQ.Web need my email address?
	What are "roles" in IQ.Web?
	What can I do as a visitor to IQ.Web?
	Why would I want to upgrade to a guest account?
Setting Up an IQ.Web Account
	How do I get an account?
	What makes a good password?
	How does IQ.Web use my Nickname?
	Why do I want a password hint?
	How do I change my password later?
	How do I change my account settings later?
	What if I forget my password?
Registration Questions
	How can I begin to use Online Registration?
	What are Keywords?
	Why would I want to use the Advanced search?
	How do I add courses to my Shopping Cart?
	What if I want to start over with an empty Shopping Cart?
	How do I find out more information about a specific course section?
	How do I find out more information about a specific instructor?
	How do I register for courses?
	What if there are validation errors when I try to register?
	How do I change the grading option if I want to audit a course or take one pass/fail?
	How do I drop a course once I have completed registration?
	How do I add myself to the waitlist for a course?
Continuing Education Registration Questions
	How can I begin using Continuing Education Online Registration?
	Do I need to provide any information to begin using Continuing Education Online Registration?
	Do I need to be a current student to begin using Continuing Education Online Registration?
	What are Keywords?
	Why would I want to use the Advanced search?
	I work at a company during the day and would like to register for Continuing Education courses offered during the evening. How do I search for evening courses?
	How do I add courses to my Shopping Cart?
	How do I remove courses from my Shopping Cart before I have logged in or before I have entered the Student Information?
	What if I want to start over with an empty Shopping Cart after I have logged in or after I have entered the Student Information?
	How do I find out more information about a specific course section?
	How do I find out more information about a specific instructor?
	How do I register for courses?
	I am currently a full-time student in a Traditional program. I am also interested in taking a few Continuing Education courses. How do I register for Continuing Education courses?
	What if there are validation errors when I try to register?
	What if there is a transaction error when I try to pay via credit card?
	How do I drop a course once I have completed registration?
	How do I add myself to the waitlist for a course?
Forum Questions
	What is the Campus Forum?
	How can I begin to use the Campus Forum?
	What are the different types of Forums?
	How do I differentiate between the different Forum types?
	Why do some folders have a lock icon?
	If I am not a member of a Private Forum how do I request access?
	What are the different folder icons?
	Why are some folders purple while others are yellow?
	Can I use smilies (emoticons) in my post?
	Can I add a link to my post?
	Can I add an image to my post?
	What does the Moderator do?
	How do I set up my forum preferences?
	How do I edit/delete my posts?
	Can I use a signature in my post?
	Why would I want a Signature?
	How do I search for specific posts?
	Will there be any censorship of my posts?
	What is my forum profile?
	What is a Posting Alias?
	What is my User Level?
	Why am I unable to access any of the forums?
	I am a registered student for a course, however, why can't I access the Private Course Forum?
	If I am a Restricted User how can I become a regular User?
Web Course Community Questions
	What are Web Course Communities?
Web Course Forum Questions
	What are Web Course Forums?
Search Tips
	How do I use wildcard characters to conduct my search?
	What is a SOUNDEX search?
Course Manager Questions
	What does the Students Displayed Per Page Setting affect?
	What does the Columns Displayed Per Page Setting affect?
IQ.Web Portal Questions
	What if I forget my user name?
	What if I forget my password?
	What is the domain?

General Questions
	How do I use the FAQ? Click on one of the questions at the top of the page to be directed to its answer below. Once you have read the answer, click on Back to the top to return to the list of questions. Back to the top
	Why should I use IQ.Web? IQ.Web can provide you and other members of an educational institution's learning community, such as students, faculty, alumni, and administrators, with "anytime, anywhere" access to information services. IQ.Web also leverages the information management capabilities of the PowerCAMPUS administrative software system. Back to the top
	Why does IQ.Web need my email address? Email addresses are used by IQ.Web to keep you informed of new features, campus happenings, and important course information from your instructors. If you ever forget your password, a new one or a hint to remember the existing one can be emailed to you. Back to the top
	What are "roles" in IQ.Web? Roles are like PowerCAMPUS user profiles. They are comprised of various web pages and act as a security mechanism, determining which pages are available to different users. When you first open IQ.Web, you have access only to the non-secure areas of the system, which constitute the visitor role. After you log into IQ.Web, the pages available to you will reflect your security access, i.e. that of a faculty member, student, alumnus, etc. Back to the top
	What can I do as a visitor to IQ.Web? Visitors can browse the institution's course catalog and degree requirements or view specific course offerings for the current year/term. Back to the top
	Why would I want to upgrade to a guest account? Guests can maintain a personal calendar similar to an event planner and participate in the Campus Forum. Back to the top

Setting Up an IQ.Web Account
	How do I get an account? First time users need to set up an account by going to the Request Access page, where you will be asked some personal information and given the opportunity to assign a password to your account. Previous users of IQ products: Your account is still valid. You may sign in using your nine digit Id and personal identification number (PIN). You will be guided through a short account upgrade process. Back to the top
	What makes a good password? In general, a good password consists of both numbers and letters. It should not be a common name or another word that might be easily guessed by someone who knows you reasonably well. Your IQ.Web password must be between 5 and 16 characters long. It is important to remember that the password you use is case sensitive. Back to the top
	How does IQ.Web use my Nickname? Once you have logged in, IQ.Web will welcome you on your home page using this Nickname. Back to the top
	Why do I want a password hint? If you ever forget your password, your hint should remind you of what it is. For example, if your password is Eagles, your hint could be 'What is my favorite football team?'. Your password hint should be something that other people could not easily use, however. In the above example, you might make your hint simply 'football', which would remind you but not others. Back to the top
	How do I change my password later? After you log in, go to the Change Password page. You must know your current password. Enter the Current Password and enter the new password twice. Be sure to fill in a Forgotten Password Hint for the new password. Back to the top
	How do I change my account settings later? After you log in, go to the Preferences page and click on Account Information. You may also set preferences for the Campus Forum and your personal calendar. Back to the top
	What if I forget my password? If you forget your IQ.Web password, click the following link to go to the Request Password Assistance page where you will be asked to enter your login Id. You may request to have either your password hint or a brand new password emailed to you. For security reasons, your existing password will not be sent. Back to the top

Registration Questions
	How can I begin to use Online Registration? Click on the current year/term. Courses must be added to your "Shopping Cart" before you can add them to your schedule. Using this Shopping Cart allows you to browse through the course catalog and set aside courses of interest before finalizing your schedule. Click on Course Search to make selections for your Shopping Cart. Back to the top
	What are Keywords? Keywords allow you to search through the course section titles and descriptions for a specific word such as 'art' or 'business'. Back to the top
	Why would I want to use the Advanced search? You can enter additional criteria for searching course sections here, including specific meeting days and times or specific instructors. Back to the top
	How do I add courses to my Shopping Cart? Click on Add to Shopping Cart. A window will pop up confirming your selection. Close this window and click on New Search to continue searching and adding courses to your Shopping Cart. Back to the top
	What if I want to start over with an empty Shopping Cart? Click on Empty Cart. Begin a new Course Search. Back to the top
	How do I find out more information about a specific course section? Click on the course name or the magnifying glass . A window will display with additional information such as prerequisites, fees and available credit types (grading options). Back to the top
	How do I find out more information about a specific instructor? Click on the instructor's name. A dossier will display with the instructor's schedule and contact information. Back to the top
	How do I register for courses? When you finished adding courses to your Shopping Cart, click on Back to Registration. Check the box below Add for the courses that you want to add to your schedule and then click on Process. Back to the top
	What if there are validation errors when I try to register? These errors must be corrected before you can register successfully. Adjust your selection of courses if there are any time conflicts. If you need over-rides for courses that are full or have prerequisites, you will not be able to register for these courses using IQ.Web. Back to the top
	How do I change the grading option if I want to audit a course or take one pass/fail? Grading options are listed in the Credit Type drop down list box for each course. After you have registered for your courses, you can click on the arrow on the right side of this box and select any of the credit types that are available. Click on Process and the new grading options will be set. Back to the top
	How do I drop a course once I have completed registration? Click on Make Schedule Changes to return to the schedule processing page. Check the box below Drop for the courses that you want to drop from your schedule and then click on Process. Back to the top
	How do I add myself to the waitlist for a course? Click on Add to Waitlist. A window will pop up confirming your selection. Close this window and click on New Search to continue. Back to the top

Continuing Education Registration Questions
	How can I begin using Continuing Education Online Registration? You can begin by selecting the Find Continuing Education Courses link from the navigation menu. Search for Continuing Education courses and add one or more courses to your Shopping Cart. Then select View Cart/Checkout. Back to the top
	Do I need to provide any information to begin using Continuing Education Online Registration? No, you do not need to provide any information to begin using Online Registration. However, in order to successfully register for Continuing Education courses you will need to provide your information such as name, address, email, phone, etc. Back to the top
	Do I need to be a current student to begin using Continuing Education Online Registration? No, you do not need to be a current student of the Institution in order to register for Continuing Education courses online. Back to the top
	What are Keywords? Keywords allow you to search through the course section titles and descriptions for a specific word such as 'art' or 'business'. Back to the top
	Why would I want to use the Advanced search? You can enter additional criteria for searching course sections here, including specific meeting days and times or specific instructors. Back to the top
	I work at a company during the day and would like to register for Continuing Education courses offered during the evening. How do I search for evening courses? You can begin by selecting the Find Continuing Education Courses link from the navigation menu. On the Course Search page select a suitable Start Time and/or End Time, and then select the Search button to view the search results. You can even select the "Exact" option to be more specific or the "or After" (for Start Time) or the "or Before" (for End Time) option to make your search more open-ended. Back to the top
	How do I add courses to my Shopping Cart? Click on Add to Shopping Cart. A window will pop up confirming your selection. Close this window and click on New Search to continue searching and adding courses to your Shopping Cart. Back to the top
	How do I remove courses from my Shopping Cart before I have logged in or before I have entered the Student Information? If you would like to remove a specific course from the Shopping Cart, select the Delete icon on the left adjacent to the course. If you would like to empty your Shopping Cart and begin fresh, select the Cancel link at the top or bottom to return to the Course Search page. Back to the top
	What if I want to start over with an empty Shopping Cart after I have logged in or after I have entered the Student Information? Click on Empty Cart. Begin a new Course Search. Back to the top
	How do I find out more information about a specific course section? Click on the course name or the magnifying glass . A window will display with additional information such as prerequisites, fees and available credit types (grading options). Back to the top
	How do I find out more information about a specific instructor? Click on the instructor's name. A dossier will display with the instructor's schedule and contact information. Back to the top
	How do I register for courses? When you are done adding courses to your Shopping Cart, click View Cart/Checkout. When you complete all the required steps in the registration process you will be registered for your selected courses. Back to the top
	I am currently a full-time student in a Traditional program. I am also interested in taking a few Continuing Education courses. How do I register for Continuing Education courses? You can begin by selecting the Find Continuing Education Courses link or the Continuing Education Online Registration link from the navigation menu. Search for Continuing Education courses and add one or more courses to your Shopping Cart. Then select View Cart/Checkout and complete the registration process. Back to the top
	What if there are validation errors when I try to register? These errors must be corrected before you can register successfully. Adjust your selection of courses if there are any time conflicts. If you need over-rides for courses that are full or have prerequisites, you will not be able to register for these courses using IQ.Web. Back to the top
	What if there is a transaction error when I try to pay via credit card? You can select the Return to Credit Card Entry page link at the bottom of the error page and re-enter your credit card information. Or you can select the Return to Shopping Cart link, in case you want to drop one or more courses from your Shopping Cart, and then continue with the checkout process. Back to the top
	How do I drop a course once I have completed registration? Select the Continuing Education Online Registration link from the navigation menu. Under the Current Schedule section select the Drop check box for the courses that you want to drop and select the Process link at the top. Back to the top
	How do I add myself to the waitlist for a course? Click on Add to Waitlist. A window will pop up confirming your selection. Close this window and click on New Search to continue. Back to the top

Forum Questions
	What is the Campus Forum? The Campus Forum is just like any other forum you may have encountered on the web. It allows you to communicate with other forum members about various topics. The structure is simple: a Forum Administrator creates specific categories for discussion, for example, Sports. Each category contains discussion forums related to the category, for example, The Football Team. Campus Forum users can create specific topics to discuss, for example, Last Season and add their postings/replies to the topics. Back to the top
	How can I begin to use the Campus Forum? Registered guests of IQ.Web can reply to and start new topics. Acquiring a guest account to IQ.Web is simple, and will also give you access to other features of IQ.Web. To acquire a guest account, go to the Request Access page and click on Guest Access. Enter the required information and click on Request Account. Finally, click on Login to IQ.Web and enter your new Login Id and password. Now you can use the Campus Forum. Back to the top
	What are the different types of Forums? Forums are essentially of three (3) types, namely, Public Access, Private Access and Private Course. Public Access forums are available to all registered IQ.Web users to view and participate. Private Access forums are non-course related forums available only to private groups. Private Course forums are course-related forums available to all registered participants in a course that have an IQ.Web account. Back to the top
	How do I differentiate between the different Forum types? The Type column on the Campus Forum page will display the forum type, namely, Public Access, Private Access and Private Course. Back to the top
	Why do some folders have a lock icon? Forums that are of type Private Access (non-course related) or Private Course (course related) will be displayed with the lock icon . Back to the top
	If I am not a member of a Private Forum how do I request access? Private Forums are of type Private Access (non-course related) and Private Course (course related), and are displayed with the lock icon . If you would like to participate in a Private Forum you can select the link in the Forum column on the Campus Forum page. This will open up an email page where you can request membership to a Private Forum. The email will be sent to the Moderator(s) of the Private Forum who will add you as a forum member. Back to the top
	What are the different folder icons? There are essentially two types of folder icons, namely, and . On the Campus Forum page, the icon denotes that the forum is of type Public Access. If the Public forum is closed the icon will be displayed. On the Campus Forum page, the icon denotes that the forum is of type Private Access or Private Course. If the Private forum is closed the icon will be displayed. On the Forum page, the icon denotes an open topic, whereas the icon denotes a closed topic. Back to the top
	Why are some folders purple while others are yellow? Topics that have changed, i.e., new postings added, since your last visit to the Campus Forum will be displayed with purple folders . Unchanged topics display with yellow folders . Back to the top
	Can I use smilies (emoticons) in my post? Yes, you may. Smilies, or emoticons, are keyboard characters used to convey an emotion such as a smile or a frown. Campus Forum automatically converts certain smilies to an image for you. For example, if you type :o in your Campus Forum post, it will automatically be converted to . The following smilies are currently supported: :) smile :( frown :o embarrassment :P raspberry ;) wink Back to the top
	Can I add a link to my post? Yes, and there is more than one way to add a link. You may simply enter any valid website address starting with www and ending with an accepted web address extension. Ex. www.myinstitution.edu Or you may type in a complete URL by placing it in between the following characters: [url] [/url]. Ex. [url]anylink.go.here[/url] Additionally, a variation on the previous technique lets you create an alias for the URL address. Ex. [url=anylink.go.here]My link[/url] Back to the top
	Can I add an image to my post? Yes, you may. Simply type the location of the image in between the following characters: [img] [/img]. Ex. [img]location/image.gif[/img] Back to the top
	What does the Moderator do? Moderators can close/open topics and edit/delete any posts within the forum under their control. Back to the top
	How do I set up my forum preferences? Click on Preferences at the top right-hand corner of the page. Then click on Campus Forum. Back to the top
	How do I edit/delete my posts? You can edit/delete your postings provided the forum or topic is not closed. Each post has an edit icon and a delete icon located at the top of the post. Simply click on either one of these icons to edit or delete the post. Only you have the ability to edit your posts, with the exception of the Moderator and Forum Administrator. Other users cannot change your posts. Back to the top
	Can I use a signature in my post? Yes, you may use your personal signature on your posts. Click on Preferences at the top right-hand corner of the page. Then click on Campus Forum. You will be able to edit your profile, including your standard signature. Once you have a signature stored, you can choose to include it any post you make by checking Include Signature when you create your post. You may also change your signature at any time by changing your profile. Back to the top
	Why would I want a Signature? Your Signature provides the ability to create a standard way of signing your posts. Once you have a signature stored, you can choose to include it on any post you make by checking Include Signature when you create your post. Back to the top
	How do I search for specific posts? You may search for specific posts based upon a single word or multiple words. You can search based upon forums, dates or both. Simply click on Search at the top right-hand corner of the page. Back to the top
	Will there be any censorship of my posts? Moderators and Forum Administrators do have the ability to screen out certain words that they do not wish to appear in user posts. If any screening is being performed, the screened words will be replaced with a series of asterisks. Back to the top
	What is my forum profile? Your forum profile lets you share information about yourself with the general public. You should not include any information in your personal profile that you wouldn't want to have made public. Back to the top
	What is a Posting Alias? Your Posting Alias is the name that will be used for your chat discussions. This must be a unique name to distinquish you from all other Campus Forum users. Back to the top
	What is my User Level? Your User Level indicates the level of rights you have available to you within the Campus Forum. For example, a Moderator has the ability to control topics and postings in forums. Back to the top
	Why am I unable to access any of the forums? This could be because the Forum Administrator may have changed your user level to Restricted User which means that you cannot access any of the forums, Public or Private. Back to the top
	I am a registered student for a course, however, why can't I access the Private Course Forum? This could be because you registered for the course through the Registrar's Office via PowerCAMPUS and an IQ.Web account has not yet been created for you by the IQ.Web System Administrator. You will need to contact the Registrar's Office or alternately you could send an email to the Moderator/Forum Administrator via the forum link that opens an email page. Back to the top
	If I am a Restricted User how can I become a regular User? You can request the Moderator(s) of any Public forum to change your user level to User by clicking on any of the Public forum links that will open an email page. Back to the top

Web Course Community Questions
	What are Web Course Communities? Web Course Communities are a great way to provide one-stop access to all of the information related to a course. The Course Home Page for a particular course can only be accessed by the designated members of a web course community. These members are established by faculty on the Course Setup page. Course activities, related media and course schedules, as well as your own personal calendar, can be accessed on the Course Home Page. A Collaboration Center that allows students and faculty members to correspond by email is also available on this page. Back to the top

Web Course Forum Questions
	What are Web Course Forums? A Web Course Forum is a private forum designed to facilitate online discussions related to a course. Persons registered for a course become members of the private course forum automatically. Additional members can be added by Faculty via the Forums page within Forum Admin. Forum members can access the web course forum via the Campus Forum page and the The Course Home Page provided the Faculty teaching the course has activated the private course forum via the Course Setup page. Back to the top

Search Tips
	How do I use wildcard characters to conduct my search? A wildcard is a symbol that represents one or more unspecified characters, used in searching text and in selecting multiple files or directories. Wildcard values in IQ.Web include: _ (underscore) - Represents any single character. For Example, to find all courses that have three letters followed by 100 (i.e. BIO100, ART100, ...), you would type "_ _ _100" into the search. @ - Represents any string of zero or more characters. For Example, to find all of the courses that contain the number 300 (i.e. ART300, BIOL300, COMPSCI3001, ...), you would type "@300@" into the search. Back to the top
	What is a SOUNDEX search? SOUNDEX is a method of searching for similar-sounding words or names. A SOUNDEX search is performed by entering the text on which to search, followed by a "#" sign. For example, typing "Thompson#" could return Themens and Thompkins in addition to Thompson. Back to the top

Course Manager Questions
	What does the Students Displayed Per Page Setting affect? This setting determines how many students are displayed on each page in the Course Manager Gradebook. The higher that you make the setting, the longer that it is going to take to render each page. You should consider this when deciding on the value to enter. If you desire a number greater than 20, you should test the performance before settling on the value. Back to the top
	What does the Columns Displayed Per Page Setting affect? This setting determines how many activities are displayed horizontally across each page in the Course Manager Gradebook. The higher that you make the setting, the longer that it is going to take to render each page. You should consider this when deciding on the value to enter. If you desire a number greater than 5, you should test the performance before settling on the value. Back to the top

IQ.Web Portal Questions
	What if I forget my user name? If you forget your Active Directory/Network user name, you must contact your System Administrator to obtain it. Back to the top
	What if I forget my password? If you forget your Active Directory/Network password, you must contact your System Administrator to reset it. Back to the top
	What is the domain? If you do not know the domain name or which domain name to use, you must contact your System Administrator to obtain it. Back to the top